Managed IT Support that keeps your business working
Your technology should help your business move forward, not slow it down.
Neos-IT provides fully managed IT support for organisations that need responsive day-to-day assistance combined with the proactive management of their IT environment.
From helping a user who can’t access their email to managing devices, Microsoft 365, suppliers and the wider IT infrastructure, our team becomes an extension of yours, giving your people somewhere to turn whenever they need help.
Behind the scenes, we’re also working to keep your technology running reliably, monitoring the health of your systems 24/7/365 and addressing issues before they become bigger problems.
A Service Desk your users can rely on
Our Service Desk provides a central point of contact for day-to-day IT issues, requests and advice.
We can help with:
- Desktop, laptop and device support
- Microsoft 365 support
- Outlook and email issues
- Microsoft Teams and SharePoint
- User accounts, passwords and permissions
- Printers and peripherals
- Wi-Fi and connectivity problems
- Remote-working issues
- Software and application support
- New starter and leaver administration
- Device setup and configuration
- General IT advice and user assistance
Our aim is simple: to minimise disruption and give your employees a knowledgeable, approachable IT team they can rely on.
Proactive monitoring and management
Good IT support shouldn’t only respond when something breaks.
Neos-IT proactively monitors and manages your IT environment, helping us identify potential problems before they cause disruption to your business. Our team works continuously in the background to keep your systems healthy, maintained and performing as they should.
Our managed approach can include:
- 24/7/365 remote monitoring
- Device and system health monitoring
- Patch and update management
- Proactive maintenance
- Alert monitoring and remediation
- Performance monitoring
- Endpoint management
- IT asset oversight
By combining proactive management with responsive user support, we can help reduce downtime and keep your technology working effectively.
Microsoft 365 support and management
For many organisations, Microsoft 365 is at the heart of everyday working.
Neos-IT can support and manage your Microsoft environment, helping your employees stay productive while ensuring accounts, access and services are managed correctly.
This can include:
- Microsoft 365 administration
- Exchange Online and email support
- Microsoft Teams
- SharePoint and OneDrive
- User creation and administration
- Licence management
- Permissions and access
- Microsoft 365 troubleshooting
Supporting hybrid, remote and offsite working
The modern workplace is no longer restricted to a single location.
Whether your employees are working from your office, from home or on the move, they still need reliable and secure access to their technology.
Our remote support capabilities allow our Service Desk to assist users wherever they’re working, helping businesses operate effectively across office-based, hybrid and remote environments.
One point of contact for your IT
Technology problems don’t always fit neatly into one supplier’s responsibility.
An issue might involve your internet provider, a software application, a third-party supplier or another piece of technology that Neos-IT hasn’t supplied.
Rather than leaving your employees to work out who they need to speak to, we aim to take ownership of the problem and help coordinate its resolution on your behalf.
Where necessary, we can work with your other technology suppliers, giving your organisation a central point of contact for IT-related issues.
That means your employees can get back to doing their jobs instead of spending their time chasing different technology providers.
New starters, leavers and changes
People joining, leaving or changing roles are everyday events for a growing organisation, but each change can create additional work for your internal teams.
From preparing technology for a new employee to managing access when somebody leaves, Neos-IT can help manage the IT lifecycle of your users.
We work with your team to make sure employees have the accounts, devices and access they need to work effectively while helping your organisation maintain control over its business systems and information.
Why choose Neos-IT for your IT Support?
Responsive support – a dedicated team to turn to when your people need IT help. We don’t have a call centre; you’ll get straight through to an engineer.
Proactive IT management – constant monitoring to identify and address potential issues before they cause disruption.
One point of contact – working with your other suppliers where necessary to see issues through to resolution.
A team that understands your business – we build trust and become an extension of your team.
Support that can grow with you – a wider range of managed services to support your business as it develop, including cloud, cyber security and strategic IT advice.
Already have an IT support provider?
You don’t necessarily need to be actively looking for a new IT provider to start a conversation with us.
Neos-IT can carry out a benchmarking exercise against your current IT support arrangement, helping you understand how your existing service compares and whether there may be gaps or opportunities for improvement.
We can look at areas such as your current support arrangements, service levels, security and wider technology requirements to help you establish whether the IT service you are receiving is still right for your organisation.
It can provide a useful independent perspective and help inform your plans, whether your existing support agreement is approaching renewal or you’re simply reviewing your IT strategy for the future.
Let’s talk about your IT support
Whether you’re reviewing your existing IT support arrangement, experiencing recurring problems or simply want to understand whether your current service is delivering what your business needs, we’d be happy to talk.
Speak to Neos-IT about your IT support requirements